returns
& refunds.

If a bag arrives damaged, opened, past its best-before date or isn’t what you ordered, get in touch within 7 days of delivery. Include your order number and a photo of the bag and label.

We’ll send a replacement or refund you to your original payment method, whichever you prefer. You won’t need to send it back unless we ask.

Because it’s food, we can’t take back bags once they’ve left us, so we don’t offer refunds for change of mind.

You can skip, change or cancel a subscription from your account at any time before your next order date. Orders already processed can’t be cancelled, but if something’s wrong with them the policy above applies.

Once a refund is approved we process it as soon as we can. Your bank may take a few business days to show it.